Shipping & Returns
Santa Barbara Chocolate will package your order with detail and care.
We will make every attempt to ensure the service and delivery of your order is of the highest exemplary quality. Due to the nature of our products we cannot offer a refund nor can we accept returns. We recommend you opt for the most expeditious transport method when ordering online so as to minimize any chance of melting of chocolate during transit. We pack with insulation and ice packs when we feel it is necessary at no extra charge regardless of the shipping method you choose. Our hope is to ensure your happiness with every order.
Please be sure to double-check your shipping address when you are checking out to make sure it is correct. Santa Barbara Chocolate is not responsible if an incorrect address is given to us for shipping. If the incorrect address is given and the shipment has to be re-routed by the courier for delivery, there will be a charge of $25 to your credit card for each shipment that is re-routed. Santa Barbara Chocolate is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. We use the best and most secure of shipping agencies; however, we cannot be held responsible if the shipping agency delivers an order to the wrong address. We will always do our best to rectify any problem that should ever arise as we want you to be happy.
If you place an order and then cancel the order before we have processed it, Santa Barbara Chocolate will refund your purchase amount. If you cancel an order after it has been processed, you will be responsible for all shipping charges including but not limited to rerouting fees. You will not be refunded the cost of shipping, rerouting or return shipping. If you opted for $9 flat rate shipping and then cancel you order after it has been processed, you will be responsible for paying Santa Barbara Chocolate’s actual shipping cost which may exceed the $9 flat rate shipping fee. You will also be responsible for paying all additional shipping costs including but not limited to rerouting fees and return shipping fees. Additionally, a restocking fee equaling 25% of the purchase total will be charged. If you qualify for free shipping and then cancel an order after it has been processed, you will be responsible for paying Santa Barbara Chocolate’s actual shipping cost and all additional shipping costs including but not limited to rerouting fees and return shipping fees. Additionally, a restocking fee equaling 25% of the purchase total will be charged. All edible items are non-returnable.
Most orders are processed within 1-3 business days of receiving an order and/or funds transfer. Sometimes it can take up to 7 business days for your order to ship from our warehouse if the item you have chosen is on back order. We will make every attempt to process your order as quickly as possible but due to factors outside of our control such as weather or shipping agency we are not responsible if your order does not arrive at the requested destination by a requested date or time.
Upon completing your order you will receive an email notification that we are processing that order. When your order is shipped, you will receive another email confirmation that your order is on its way to your designated shipping destination via the method you have chosen. Tracking information is available for your shipment. Once your order has been delivered another email notification will be sent to you confirming your package has reached its destination. After receiving your delivery confirmation email notification, if for any reason you believe your package has not reached your designated shipping destination, you must notify us within 3 days of that delivery confirmation or within 2 weeks of your original order date (whichever date is later). We can not issue refunds or replacements outside of this time frame. All other situations are reviewed on a case by case basis.
Santa Barbara Chocolate will package your order with attention to detail and care making every attempt to prevent damage. However, we can not be responsible for melted or destroyed chocolate. A special note regarding chocolate cherries: Chocolate Cherries are filled with a liquid cherry juice. Due to barometric pressure changes that happen during transit, some seepage may occur or breakage. Cherry orders will not be replaced if breakage and or seepage occurs.
Promotional Shipping Policy -Flat Rate Shipping $9
Please call if you have questions: 1.805.477.7682. $9 shipping offer does not always apply to pallet purchases or to orders receiving volume discounts. Santa Barbara Chocolate is not responsible for late shipments due to weather conditions or other circumstances beyond our control.
Our special $9 flat rate shipping does not apply to orders being shipped to multiple addresses, combined orders, or special needs shipments. Sometimes additional fees may be applied for orders shipping to Hawaii or Alaska but we will advise if that is the case. Please know Santa Barbara Chocolate will package your order with attention to detail and care making every attempt to prevent damage - we pack with insulation and ice packs no charge during hot weather here in California. However, we are not responsible for melted or destroyed chocolate and can not offer refunds or accept returns. We are very successful at shipping and if you have any questions or concerns please call us: 1.805.477.7682.
Shipments are delivered Monday through Friday, except legal holidays. Our carriers do not normally deliver on weekend days and weekends are not included in shipping estimates. Signature confirmation and Saturday delivery are available for an extra charge, please call 1.805.477.7682 to make arrangements. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered. When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Santa Barbara Chocolate is not responsible for packages misdirected after delivery.
Every effort will be made to meet requested arrival dates; however, orders may arrive early or late and cannot be guaranteed to arrive on exact dates.
For more help with shipping, business orders to multiple addresses or to arrange special delivery please call our office: 1.805.477.7682
Administration Office: Santa Barbara Chocolate 2112 Eastman Ave Ste. 113 Ventura CA 93003 (805) 477-7682
Warehouse: Santa Barbara Chocolate 710 Del Norte Blvd. Oxnard CA 93030 (805) 477-7682