Terms of Sale, Shipping, Returns & Website Use
Effective and Last Updated: August 12, 2026
These Terms of Sale, Shipping & Returns govern orders placed with:
Fancy Brands, Inc.
dba Santa Barbara Chocolate Company
2112 Eastman Ave., Suite 113
Ventura, California 93003
Telephone: (805) 477-7682
Email: info@santabarbarachocolate.com
In these Terms, “Santa Barbara Chocolate,” “we,” “us,” and “our” refer to Fancy Brands, Inc. dba Santa Barbara Chocolate Company. “You” and “your” refer to the customer or website user.
By accessing or using our website, you agree to the provisions of these Terms that govern website use. By checking the agreement box at checkout and submitting an order, you agree to all of these Terms as presented at the time of purchase.
Our Privacy Policy separately explains how we collect, use, retain, and disclose personal information.
1. Eligibility and Customer Information
You must be at least 18 years old or the age of legal majority where you live to place an order.
You agree to provide accurate and complete billing, payment, contact, and delivery information. If you place an order for a business or organization, you represent that you have authority to act for that organization.
You are responsible for protecting your account password and notifying us promptly if you believe your account has been used without authorization.
2. Orders, Prices, and Payment
Prices are stated in U.S. dollars. Available shipping charges, discounts, and applicable taxes are displayed before you submit the order.
An automatic order-confirmation email confirms that we received your order. It does not necessarily mean that we have accepted or shipped the order.
Before shipment, we may decline or cancel an order because of:
- Product unavailability
- An obvious pricing or description error
- Invalid or declined payment
- Suspected fraud or unauthorized payment
- An incomplete or undeliverable address
- Purchase-quantity restrictions
- Legal or regulatory requirements
- An inability to fulfill the order on the terms represented
If we cancel an order after payment has been collected, we will issue a full refund for the canceled item or order.
Promotional offers may be subject to expiration dates, product restrictions, minimum purchases, customer limits, or other conditions stated with the promotion. Promotions have no cash value and may not be combined unless expressly stated.
3. Shipping Time and Delays
Shipping charges and available delivery options are displayed at checkout.
Delivery dates are estimates unless we expressly guarantee a specific date in writing. Carrier delays, severe weather, supply interruptions, address problems, and other circumstances may affect delivery.
If we cannot ship within the time represented to you, we will provide a delay notice and the opportunity to cancel the unshipped portion of the order for a full refund as required by applicable law.
We generally ship only to addresses within the United States. We do not ship to a P.O. box unless that option is specifically offered at checkout.
4. Product Information and Natural Variation
Cacao, cocoa, chocolate, and related ingredients are agricultural food products. Reasonable differences may occur between harvests, origins, production lots, and storage periods, including differences in:
- Color
- Flavor and aroma
- Texture
- Particle appearance
- Shape or size
- Naturally occurring constituents
Reasonable natural variation is not by itself evidence that a product is defective. This provision does not excuse contamination, spoilage, mislabeling, an undeclared allergen, or a material failure to meet an expressly stated product specification.
We make reasonable efforts to describe and photograph products accurately. Screen settings, lighting, packaging revisions, and natural variation may cause the delivered product to appear somewhat different from a website photograph.
Nonmaterial packaging, shape, or presentation may change. We will not knowingly substitute a materially different product or change a declared-allergen profile without notice and, when appropriate, your agreement.
If an ordered product is unavailable, we may contact you, offer an alternative, delay the affected item with notice, or cancel and refund the affected item.
The ingredient statement, allergen statement, net quantity, and instructions printed on the product delivered to you should be reviewed before use. If the delivered label materially conflicts with the product you ordered, do not use the product and contact us promptly.
Laboratory reports, flavanol results, polyphenol results, caffeine or theobromine information, mineral results, and similar analytical information apply only to the sample, production lot, test date, and testing method identified in the applicable report.
5. Delivery, Missing Packages, and Risk of Loss
You are responsible for providing a complete and accurate delivery address.
For consumer orders, risk of loss passes when the carrier correctly delivers the package to:
- The shipping address provided at checkout
- An alternate delivery location authorized by you
- A person authorized to receive the package for you
Carrier tracking information, delivery scans, photographs, and geographic records may be considered evidence of delivery. They are not necessarily conclusive when credible information indicates that a package was delivered to the wrong address.
If a package appears to have been lost in transit or delivered to the wrong address, contact us promptly so we can investigate and provide an appropriate resolution.
If tracking and other available information show that the package was correctly delivered and was later stolen, a refund or replacement is not guaranteed. We may assist with carrier information or offer a courtesy resolution at our discretion.
Additional shipping charges caused by an incomplete or incorrect address supplied by the customer may be charged before reshipment.
6. Temperature-Sensitive Products
Chocolate and certain other products may be sensitive to heat.
Retrieve temperature-sensitive packages promptly after delivery and follow the applicable storage instructions.
Contact us promptly if an item arrives melted or damaged. Photos of the product, shipping box, label, and packaging are helpful when investigating a claim.
We do not cover melting or deterioration caused by:
- Delayed retrieval after correct delivery
- Leaving the package in an exposed or unsecured location
- Storage contrary to the product instructions
- Transportation or forwarding occurring after delivery to the address supplied at checkout
This does not limit rights that cannot legally be waived.
7. 120-Day Retail Satisfaction Guarantee
The 120-day satisfaction guarantee applies to eligible retail website orders totaling less than 50 pounds.
You must contact us within 120 calendar days after confirmed delivery to request a return, replacement, or refund.
To start a request, email:
support@santabarbarachocolate.com
Include your order number and a brief explanation of the concern. We may request photographs, lot information, packaging, or return of the product when reasonably necessary to review the request.
Opening a product to consume a reasonable amount for evaluation does not, by itself, disqualify an eligible retail return.
When the Concern Involves Our Error or Product Condition
If the concern involves an incorrect item, shipping damage, melting in transit, or a possible product-quality issue, we will review the circumstances and provide a prepaid FedEx return label or another appropriate resolution when warranted.
Taste, Texture, or Personal Preference
If the product is not defective but you do not like its taste, aroma, or texture, or you have otherwise changed your mind, you may request an eligible return within the 120-day period. You are responsible for return shipping.
Return Conditions
Unless we tell you that a return is unnecessary, the product must be returned according to our instructions before a refund is completed.
We may decline a refund for:
- A custom-made product
- An item clearly marked final sale before purchase
- A product materially altered or tampered with after delivery
- A product consumed substantially beyond the amount reasonably needed for evaluation
- A fraudulent, abusive, or materially misleading return request
We do not charge a restocking fee on eligible retail returns.
Approved refunds are issued to the original payment method unless you agree to another resolution. We normally process an approved refund within seven business days after receiving the returned product or notifying you that no return is required. Your bank or payment provider may require additional time to post the credit.
Nothing in this policy limits a warranty, remedy, or consumer right that cannot legally be waived.
8. Wholesale, Bulk, and Pallet Purchases
The 120-day retail satisfaction guarantee does not apply to purchases totaling 50 pounds or more, including wholesale, bulk, or pallet purchases.
These customers must inspect the shipment promptly and notify us within seven calendar days after delivery of:
- A shortage
- Visible shipping damage
- An incorrect item
- A material product nonconformity
This seven-day period does not eliminate a claim concerning a condition that could not reasonably have been discovered during the inspection period or a right that cannot legally be waived.
An accepted quotation, purchase-order acknowledgment, invoice, written specification, or separately signed wholesale agreement may contain additional or different terms. Those transaction-specific terms control when they directly conflict with this page.
Business purchasers are responsible for determining whether an ingredient is suitable for their intended formulation, process, packaging, finished product, marketing, and regulatory requirements.
9. Freight Forwarders and International Forwarding
We do not ship directly outside the United States.
When you direct us to deliver an order to a freight forwarder, export consolidator, hotel, commercial receiving facility, or other third party selected by you, our direct delivery obligation is generally completed upon correct delivery to that U.S. location.
We do not cover loss, delay, customs issues, temperature exposure, melting, damage, or deterioration occurring after correct delivery to the selected U.S. receiving location.
Any authorized return must be made to us within the United States at the customer’s expense unless the return results from our error or applicable law requires otherwise.
10. Food, Allergen, and Product Information
We market and sell our products as food.
Read the ingredient statement, allergen statement, storage information, and other information printed on the delivered product before consuming or using it. Contact us before ordering when an ingredient, allergen, manufacturing, dietary, or food-safety issue is important to your purchasing decision.
Website information concerning cacao, cocoa, chocolate, flavanols, polyphenols, antioxidants, caffeine, theobromine, nutrition, food composition, or food preparation is provided for general educational and product-information purposes.
It is not individualized medical advice and is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional.
Nothing in these Terms limits any responsibility imposed by applicable food-safety, labeling, warranty, or consumer-protection law.
11. Permitted Website Use
You may use the website for lawful shopping and informational purposes.
You may not:
- Attempt to gain unauthorized access to the website, accounts, or connected systems
- Introduce malware or harmful code
- Interfere with website security or operation
- Use automated systems in a manner that materially burdens the website
- Impersonate another person
- Use the website for unlawful, fraudulent, or misleading activity
- Use our trademarks, photographs, product descriptions, or other content in a way that falsely suggests sponsorship or affiliation
The website’s original text, photographs, graphics, trademarks, logos, designs, and other content are owned by or licensed to Santa Barbara Chocolate and are protected by applicable law.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping carriers, analytics services, review platforms, video platforms, and social networks.
Independent third-party services may be governed by their own terms and privacy notices. A link does not necessarily mean that we control or endorse the third-party website.
Nothing in this section eliminates an obligation that we owe directly to you concerning an accepted order.
13. Website Availability and Limitation of Liability
We do not guarantee that the website will always be uninterrupted, completely error-free, or immune from every security incident.
To the fullest extent permitted by law, Santa Barbara Chocolate will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from the use or unavailability of the website.
This limitation does not limit or exclude responsibility for:
- Personal injury or death
- A defective or unsafe product
- Food-safety or labeling obligations
- Fraud or intentional misrepresentation
- Willful misconduct
- Privacy or data-security obligations that cannot be limited
- An approved refund, replacement, or other promised remedy
- A warranty, statutory right, or consumer protection that cannot legally be waived
14. Governing Law
These Terms and orders placed with us are governed by California law, without regard to conflict-of-law rules.
A consumer retains any mandatory protection provided by the law of the consumer’s home jurisdiction.
Subject to applicable small-claims procedures and other nonwaivable rights, legal proceedings concerning these Terms or an order may be brought in the state or federal courts having jurisdiction over Ventura County, California.
15. Changes to These Terms
We may update these Terms prospectively by publishing a revised version and changing the “Last Updated” date.
The version presented when you place an order governs that order unless we later agree otherwise in writing or a change is required by law.
A later change will not retroactively alter a completed purchase.
If any provision is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.
16. Contact and Return Address
Questions about an order, return, replacement, or refund:
support@santabarbarachocolate.com
General or legal questions:
info@santabarbarachocolate.com
Telephone:
(805) 477-7682
Business address:
Fancy Brands, Inc.
dba Santa Barbara Chocolate Company
2112 Eastman Ave., Suite 113
Ventura, CA 93003
Do not send a return without first contacting us for authorization and instructions.
Authorized returns should be sent as directed to:
Santa Barbara Chocolate Company
2112 Eastman Ave.
Roll-Up Door 108
Ventura, CA 93003