Santa Barbara Chocolate — 120‑Day Satisfaction Guarantee & Free‑Return Policy
(Effective Date: 1 August 2025; supersedes all prior versions)
1. Our Promise
We want every bite of Santa Barbara Chocolate to delight you. If you are not completely satisfied—for any reason—simply let us know within the timeframes below and we will issue a 100 % refund or free replacement, your choice.
2. Return / Refund Windows
| Order type | Standard window | Extended holiday window* |
|---|---|---|
| Retail (website orders < 50 lb) | 120 calendar days from confirmed delivery | Orders placed 1 Nov – 31 Dec may be returned through 31 Jan of the following year |
| Wholesale / pallet orders | Notify us within 7 days of delivery | n/a |
3. Cost to You
$0.00. Santa Barbara Chocolate covers all return‑shipping costs. You will never pay restocking or processing fees.
4. How to Request a Refund or Replacement
-
Start a Request
• Reply with “Start a Return” in your order‑confirmation email or write to support@santabarbarachocolate.com
• Provide your order number and reason (e.g., “melted,” “didn’t love the flavor,” “changed my mind”). -
Upload Photos (optional, but very much appreciated)
Photos help us improve quality control and may eliminate the need to ship items back. -
Receive Authorization
A prepaid FedEx PDF label is emailed to you. -
Ship or Dispose
• Perishables: In some cases we instruct you to keep or responsibly dispose of the product—no return shipment needed.
• Non‑perishables / Merchandise: Affix the label and drop off within 14 days. -
Refund Timing
Refunds are processed within 48 hours of the carrier’s first scan (or of issuing the “no‑return required” notice). Funds may take 1‑3 business days to appear, depending on your bank.
5. What’s Covered
| Covered | Not Covered |
|---|---|
| Unsatisfactory taste or texture | Custom recipes |
| Melted, damaged, or incorrect items | Items sold “as‑is” or marked final‑sale and flagged as such on the product page |
| Order errors (our fault or yours) | Bulk/wholesale pallet orders beyond the 7‑day inspection period |
| Allergens or dietary concerns | Any product altered or tampered with after delivery |
6. International Orders
The same 120‑day guarantee applies. Where prepaid labels are unavailable, we will arrange local disposal and process your refund upon photo verification.
7. Abuse Prevention
To keep this generous policy sustainable, we reserve the right to refuse service to accounts exhibiting patterns of excessive or fraudulent returns (e.g., > 3 refunds per calendar quarter).
8. Need Help?
Email: support@santabarbarachocolate.com
9. Governing Law
This policy is governed by and construed in accordance with the laws of the State of California, USA. Your statutory rights under applicable consumer‑protection laws are not affected.
Summary: You enjoy 120 days, free returns, and fast refunds—because buying cacao should feel as great as eating it.
